{"id":3115,"date":"2013-07-23T11:00:59","date_gmt":"2013-07-23T10:00:59","guid":{"rendered":"http:\/\/new.psnc.org.uk\/?page_id=3115"},"modified":"2024-11-22T16:43:12","modified_gmt":"2024-11-22T16:43:12","slug":"problems-with-obtaining-a-generic-medicine","status":"publish","type":"page","link":"https:\/\/cpe.org.uk\/dispensing-and-supply\/supply-chain\/problems-with-obtaining-a-generic-medicine\/","title":{"rendered":"Report product over Drug Tariff price"},"content":{"rendered":"<p style=\"text-align: justify;\">Please complete the details below to report a medicine shortage where the product can only be obtained at a price higher than the Drug Tariff listed price. See our <a href=\"https:\/\/cpe.org.uk\/dispensing-supply\/supply-chain\/generic-shortages\/\">Price Concessions<\/a> page to view current\/previously granted price concessions.<\/p>\n<h2 style=\"text-align: justify;\">Reporting multiple items?<\/h2>\n<p><a href=\"https:\/\/cpe.org.uk\/wp-content\/uploads\/2024\/11\/New-reporting-generic-supply-issues-2.xlsx\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-577830\" src=\"https:\/\/cpe.org.uk\/wp-content\/uploads\/2023\/10\/Click-here-to-report-multiple-generic-pricing-issues-shortages-light-new-button.svg\" alt=\"\" width=\"671\" height=\"71\" \/><\/a><\/p>\n<p>Please note, a spreadsheet will download when clicking on the button above.<\/p>\n<p>Please ensure you complete it as fully as possible, and email it to <a href=\"mailto:concessions@cpe.org.uk\">concessions@cpe.org.uk<\/a>.<\/p>\n<h2>Reporting single items?<\/h2>\n<p>Please complete the feedback form below.<\/p>\n<p><span style=\"color: #333333;\"><div class=\"frm_forms \" id=\"frm_form_63_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_cogaeb5\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"63\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_63\" id=\"frm_hide_fields_63\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"cogaeb5\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_63\" name=\"frm_submit_entry_63\" value=\"7114110345\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/3115\" \/><div id=\"frm_field_1782_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label  class=\"frm_primary_label\">Pharmacy F-code\/ODS code\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_r3tmn46\" name=\"item_meta[1782]\" value=\"\"  style=\"width:270px\" data-reqmsg=\"Pharmacy F-code\/ODS code cannot be blank.\" aria-required=\"true\" data-invmsg=\"Pharmacy F-code\/ODS code is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1783_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label  class=\"frm_primary_label\">Name of your pharmacy\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_szi0cs6\" name=\"item_meta[1783]\" value=\"\"  style=\"width:270px\" data-reqmsg=\"Name of your pharmacy cannot be blank.\" aria-required=\"true\" data-invmsg=\"Name of your pharmacy is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1784_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label  class=\"frm_primary_label\">Your postcode\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_ha5ud36\" name=\"item_meta[1784]\" value=\"\"  style=\"width:270px\" data-reqmsg=\"Your postcode cannot be blank.\" aria-required=\"true\" data-invmsg=\"Your postcode is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1786_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label  class=\"frm_primary_label\">Generic product\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_tuzhiq6\" name=\"item_meta[1786]\" value=\"\"  style=\"width:270px\" data-reqmsg=\"Generic product cannot be blank.\" aria-required=\"true\" data-invmsg=\"Name of generic product is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1787_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label  class=\"frm_primary_label\">Strength of the generic product\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_xn5rwo6\" name=\"item_meta[1787]\" value=\"\"  style=\"width:270px\" data-reqmsg=\"Strength of the generic product cannot be blank.\" aria-required=\"true\" data-invmsg=\"Strength of the generic product is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1788_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_qqu2a6\" class=\"frm_primary_label\">Form of the generic product\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <div class=\"frm_opt_container\">\t\t<select name=\"item_meta[1788]\" id=\"field_qqu2a6\"  data-frmval=\"Tablets\" data-reqmsg=\"Form of the generic product cannot be blank.\" aria-required=\"true\" data-invmsg=\"Form of the generic product is invalid\" aria-invalid=\"false\"  >\n\t\t<option  value=\"Tablets\" selected='selected'>Tablets<\/option><option  value=\"Capsules\">Capsules<\/option><option  value=\"Oral Solution\">Oral Solution<\/option><option  value=\"Oral Suspension\">Oral Suspension<\/option><option  value=\"Drop\">Drop<\/option><option  value=\"Injection\">Injection<\/option><option  value=\"Gel\">Gel<\/option><option  value=\"Suppository\">Suppository<\/option><option  value=\"Other\">Other<\/option>\t<\/select>\n\t<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1789_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <label for=\"field_rkjy4c6\" class=\"frm_primary_label\">Have you been able to obtain this product?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_radio\" id=\"frm_radio_1789-0\">\t\t\t<label  for=\"field_rkjy4c6-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[1789]\" id=\"field_rkjy4c6-0\" value=\"Yes\"\n\t\t   data-reqmsg=\"Have you been able to obtain this product? cannot be blank.\" data-invmsg=\"Have you been able to obtain this product? is invalid\" aria-invalid=\"false\"  \/> Yes<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_1789-1\">\t\t\t<label  for=\"field_rkjy4c6-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[1789]\" id=\"field_rkjy4c6-1\" value=\"No\"\n\t\t   data-reqmsg=\"Have you been able to obtain this product? cannot be blank.\" data-invmsg=\"Have you been able to obtain this product? is invalid\" aria-invalid=\"false\"  \/> No<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_2029_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_1te8w\" class=\"frm_primary_label\">What price did you obtain at? (\u00a3)\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"number\" id=\"field_1te8w\" name=\"item_meta[2029]\" value=\"\"  style=\"width:270px\" data-invmsg=\"Number is invalid\" class=\"auto_width\" aria-invalid=\"false\"   min=\"0\" max=\"999999\" step=\"any\"\/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1791_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label  class=\"frm_primary_label\">Which generic manufacturer or branded product were you supplied with?\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_27tnp66\" name=\"item_meta[1791]\" value=\"\"  style=\"width:270px\" data-invmsg=\"Which generic manufacturer or branded product were you supplied with? is invalid\" class=\"auto_width\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_27tnp66\"\/>\r\n    <div id=\"frm_desc_field_27tnp66\" class=\"frm_description\">e.g. if you purchased your product from Phoenix and received a box made by Teva please specify it here.<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_1792_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label  class=\"frm_primary_label\">What pack size did you purchase?\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"text\" id=\"field_oi4uwl6\" name=\"item_meta[1792]\" value=\"\"  style=\"width:270px\" data-invmsg=\"What pack size did you purchase? is invalid\" class=\"auto_width\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_1793_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio frm_other_container\">\r\n    <label for=\"field_8qr3ls6\" class=\"frm_primary_label\">Which wholesalers did you obtain the product from?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-0\">\t\t\t<label  for=\"field_8qr3ls6-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-0\" value=\"AAH\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   aria-required=\"true\"  \/> AAH<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-1\">\t\t\t<label  for=\"field_8qr3ls6-1\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-1\" value=\"Alliance\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Alliance<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-2\">\t\t\t<label  for=\"field_8qr3ls6-2\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-2\" value=\"Phoenix\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Phoenix<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-3\">\t\t\t<label  for=\"field_8qr3ls6-3\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-3\" value=\"Mawdsley\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Mawdsley<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-4\">\t\t\t<label  for=\"field_8qr3ls6-4\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-4\" value=\"Sigma\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Sigma<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-5\">\t\t\t<label  for=\"field_8qr3ls6-5\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-5\" value=\"Colorama\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Colorama<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-7\">\t\t\t<label  for=\"field_8qr3ls6-7\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-7\" value=\"Ethigen\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Ethigen<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-9\">\t\t\t<label  for=\"field_8qr3ls6-9\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-9\" value=\"Lexon\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Lexon<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-14\">\t\t\t<label  for=\"field_8qr3ls6-14\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][]\" id=\"field_8qr3ls6-14\" value=\"Unable to obtain\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Unable to obtain<\/label><\/div>\n\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_1793-other_15\">\t\t\t<label  for=\"field_8qr3ls6-other_15\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[1793][other_15]\" id=\"field_8qr3ls6-other_15\" value=\"Other\"  data-reqmsg=\"Which wholesalers did you obtain the product from? cannot be blank.\" data-invmsg=\"Which wholesalers did you obtain the product from? is invalid\" aria-invalid=\"false\"   \/> Other<\/label><label for=\"field_8qr3ls6-other_15-otext\" class=\"frm_screen_reader frm_hidden\">Other<\/label><input type=\"text\" id=\"field_8qr3ls6-other_15-otext\" class=\"frm_other_input frm_pos_none\"  name=\"item_meta[other][1793][other_15]\" value=\"\" \/><\/div>\n<\/div>\r\n    <div id=\"frm_desc_field_8qr3ls6\" class=\"frm_description\">Tick all that apply<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_1797_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label class=\"frm_primary_label\">Any further information?\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[1797]\" id=\"field_owa1q06\" rows=\"5\"  style=\"width:360px\" cols=\"40\" data-invmsg=\"Any further information? is invalid\" class=\"auto_width\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_owa1q06\"><\/textarea>\r\n    <div id=\"frm_desc_field_owa1q06\" class=\"frm_description\">e.g. which wholesalers were out of stock\/ impact on patient, etc<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_2148_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_kbz2j\" id=\"field_kbz2j_label\" class=\"frm_primary_label\">Email address\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_kbz2j\" name=\"item_meta[2148]\" value=\"\"  data-invmsg=\"Email is invalid\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_kbz2j\"\/>\r\n    <div class=\"frm_description\" id=\"frm_desc_field_kbz2j\">Please complete this field if you wish to receive a confirmation of your form submission<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_2320_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label for=\"g-recaptcha-response\" id=\"field_cnocd_label\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n    <\/label>\r\n    <div  id=\"field_cnocd\" class=\"frm-g-recaptcha\" data-sitekey=\"6LeA3SIeAAAAAKq8ObO77SnJPEAPNpE_e1eqdO_k\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_2339_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<input type=\"submit\" value=\"Submit\"  class=\"frm_final_submit\" formnovalidate=\"formnovalidate\" \/>\r\n<img decoding=\"async\" class=\"frm_ajax_loading\" src=\"https:\/\/psnc.wpengine.com\/wp-content\/plugins\/formidable\/images\/ajax_loader.gif\" alt=\"Sending\" style=\"visibility:hidden;\" \/>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t\t<div class=\"frm__6581c2a8e06f4\">\n\t\t\t\t<label for=\"frm_email_63\" >\n\t\t\t\t\tIf you are human, leave this field blank.\t\t\t\t<\/label>\n\t\t\t\t<input  id=\"frm_email_63\" type=\"text\" class=\"frm_verify\" name=\"frm__6581c2a8e06f4\" value=\"\" autocomplete=\"off\"  \/>\n\t\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"szQp0z28la5Rr2LTeIfPEXGzGqCijWkBuE1M\/\/mc7MA=\" \/><\/div>\n<\/fieldset>\n<\/div>\n<\/form>\n<\/div>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"excerpt","protected":false},"author":12,"featured_media":210248,"parent":2106,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"tags":[],"class_list":["post-3115","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Report product over Drug Tariff price - Community Pharmacy England<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cpe.org.uk\/dispensing-and-supply\/supply-chain\/problems-with-obtaining-a-generic-medicine\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report product over Drug Tariff price - Community Pharmacy England\" \/>\n<meta property=\"og:description\" content=\"Please complete the details below to report a medicine shortage where the product can only be obtained at a price higher than the Drug Tariff listed price. See our Price Concessions page to view current\/previously granted price concessions. Reporting multiple items? Please note, a spreadsheet will download when clicking on the button above. 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